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Support CenterKnowledge Base ArticlesPassword reset
Password reset
LicensingKnowledge baseLicensingLicense Credentials

Password reset

This article is also available in
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Due to migration to a new custom licensing system, a user password reset might be required to access the IDEA StatICa application correctly. 

Users who have not updated their initial system password yet will receive an email describing how to do it properly. After a successful password change, the IDEA StatiCa application can be used in the standard way.

Users with original passwords will receive the error message "Your password has expired. Please check your email to renew it." when attempting to log in. 

However, if you are not using the latest available updated version of IDEA StatiCa, you will see a "Bad Gateway" message. In such case, please upgrade first to the newest version of IDEA StatiCa.

Tags: #License #LicenseCredentials